How to Achieve Successful Offshore Outsourcing

Steps

1. It is a good idea to have a separate department or a few employees dedicated to identifying and vetting potential clients.
2. Include informal networking. ?Informal networking is going to be one of the biggest drivers of offshoring in the small-business community?, says Gartner analyst Frances Karamouzis
3. Broaden your information sources. Trade associations can prove to be a great source of information.
4. Investigate brokerage web sites. Brokerage Web sites have emerged to link sellers of offshore services with prospective buyers.
5. Decide on your two-way business transaction. Next, once an outsourcing project has been acquired, a smooth two-way business transaction needs to be ensured, which will bring profits to both partied involved.
6. Keep in touch. The Offshore Outsourcing vendor must regularly consult the outsourcer regarding issues related to the project.
7. Select a liaison. A representative or on site co-coordinator may be appointed to handle, resolve and maintain client-relationships.
8. Create procedures. Procedures must be invented to help the Offshore Outsourcing service provider and the outsourcer to define the increase in payment without long and weary negotiations.
9. Choose the best way to monitor work. A correspondence clause must be included in the contract, making for the outsourcer to visit the Offshore Outsourcing vendors place every now and then, to monitor the progress of work.
10. Have 'outs'. Exclusions must be included to accommodate changes beyond the control of either party (act of God).

Tips

• What will further make for successful offshore outsourcing are advanced certification, large (virtually unlimited) talent pool, English-speaking workforce and a politically stable country. Rest, the working of a vendor is a major factor that determines the success or failure of an outsourcing venture. Ensure success by:-
  • Meeting the delivery schedules 95% on time during the contract term.
  • Making expectations explicit.
  • Holding weekly conference call between the Client Project Managers and the vendor offshore team to review the progress and clarify doubts, if any.
  • Being consistent, unambiguous and accountable for delivering service.

Warnings

• If your boss does outsource, you may lose your job!!

Sources and Citations

• Reference Book On Outsourcing: Offshoring IT Services : A Framework for Managing Outsourced Projects http://www.offshoringmanagement.com/theBook.htm

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