Steps
- It is a good idea to have a separate department or a few employees dedicated to identifying and vetting potential clients.
- Include informal networking. ?Informal networking is going to be one of the biggest drivers of offshoring in the small-business community?, says Gartner analyst Frances Karamouzis
- Broaden your information sources. Trade associations can prove to be a great source of information.
- Investigate brokerage web sites. Brokerage Web sites have emerged to link sellers of offshore services with prospective buyers.
- Decide on your two-way business transaction. Next, once an outsourcing project has been acquired, a smooth two-way business transaction needs to be ensured, which will bring profits to both partied involved.
- Keep in touch. The Offshore Outsourcing vendor must regularly consult the outsourcer regarding issues related to the project.
- Select a liaison. A representative or on site co-coordinator may be appointed to handle, resolve and maintain client-relationships.
- Create procedures. Procedures must be invented to help the Offshore Outsourcing service provider and the outsourcer to define the increase in payment without long and weary negotiations.
- Choose the best way to monitor work. A correspondence clause must be included in the contract, making for the outsourcer to visit the Offshore Outsourcing vendors place every now and then, to monitor the progress of work.
- Have 'outs'. Exclusions must be included to accommodate changes beyond the control of either party (act of God).
Tips
- What will further make for successful offshore outsourcing are advanced certification, large (virtually unlimited) talent pool, English-speaking workforce and a politically stable country. Rest, the working of a vendor is a major factor that determines the success or failure of an outsourcing venture. Ensure success by:-
- Meeting the delivery schedules 95% on time during the contract term.
- Making expectations explicit.
- Holding weekly conference call between the Client Project Managers and the vendor offshore team to review the progress and clarify doubts, if any.
- Being consistent, unambiguous and accountable for delivering service.
Warnings
- If your boss does outsource, you may lose your job!!
Sources and Citations
- Reference Book On Outsourcing: Offshoring IT Services : A Framework for Managing Outsourced Projects http://www.offshoringmanagement.com/theBook.htm
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